Thanks for checking in to see how we can help you book with confidence this winter.
As the global situation evolves, we are adapting our policies to better navigate this unprecedented time. After careful review of how other operators are reacting to this pandemic, and after listening to your feedback, we have now altered our COVID PLAN to be in sync with helicat Canada.
Within 4 weeks of the start date of your scheduled 2020/2021 trip this winter, if you need to cancel due to government-imposed Covid-related circumstances that inhibit your ability to get here, including border closures or self-isolation requirements, we will credit the value of your trip to 2022, less an admin fee of $50. You will also have the opportunity to have the same dates, even if you are unable to visit us this season. The option to transfer your trip to someone else will also be made available.
The same credit would apply if we are required to cancel your trip at any time due to government-related travel restrictions that would inhibit our ability to operate in the 2021 season.
If a Covid-related government border closure occurs that forces you to leave while you are already at Valhalla, 100% of the unused portion of your trip would be credited to the following season (half days would not apply).
If you cancel your trip prior to 4 weeks before your trip date, our regular terms and conditions would apply.
*Please note if you get injured, develop a medical condition (other than COVID), or you require quarantine, you would be covered by our medical evacuation insurance already included in your trip.
We encourage you to check back here for further details as the situation continues to unfold. You can also sign up for our newsletters or connect on instagram and facebook. Please feel free to reach out to our team if you would like to talk to us directly.
Your continuned support and patience throughout these challenging times is very much appreciated.
We are currently reviewing every aspect of our operation in relation to COVID-19 and developing updated health and safety procedures.
We sincerely hope that we will all be shredding the pow together this winter. Fingers crossed!